Aquatics Policies
FAQs
We do! Our Water Aerobics class is called Aqua Fit, and it is a free Group Fitness class provided by the gym with a gym membership or a day pass. Aqua Fit is a high-energy, low-impact water workout that’s easy on the joints and perfect for all fitness levels. Set to motivating music, this class blends cardio, strength, and flexibility training to improve endurance, enhance range of motion, and tone muscles—all in the support of the water. Experience the fun of movement that feels like play, while your body works in every direction. No swimming skills needed—just a willingness to move and make a splash!
Non-lesson pool access is limited to The Plex Athletic Club members during scheduled Family Swim. Member children over 7 can swim independently during family swim hours, with parents in the viewing area. Children 6 and under need an adult guardian within arm’s reach in the water. Teens 13 to 18 can use the pool with a The Plex Athletic Club membership.
Towels are available in the Aquatics Center and locker rooms for use after class.
We do not provide goggles to borrow; however, both kids’ and adults’ goggles are available for purchase if you need a last minute pair.
We also do not provide bags for storing wet swimwear after class, so please plan to bring your own.
If you are booking private lessons via the app and book more than 1 time slot for your child, you must submit a cancellation for the incorrectly booked class within 30 minutes of the original booking. Submitting a cancellation after the 30-minute period will result in you forfeiting half the cost of private lessons for that month.
If a student is registered after the session has begun, the class cost will be prorated from their start date.
Classes with only 1 Student: We reserve the right to cancel any class with only one student 24 hours before the session starts and reschedule that student to a different class.
Our privates swim lessons can start as young as 2 years old. However, participants must be able to follow instructions independently, sit and listen to the instructor, remain in the water without attempting to leave, and demonstrate readiness to participate without parental assistance. Please note that parents are not permitted in the water during lessons. If your child is not yet able to meet these expectations, we recommend waiting until they are a bit older before enrolling.
Adult swimmers may also book private lessons!
We do not pair students for semi-private lessons. Participants must register with a swimmer they know, such as a sibling, cousin, spouse, or friend. Swimmers should be of similar age and skill level to ensure a productive and balanced experience. For example, pairing a Level 1 swimmer with a Level 4 swimmer is not permitted, as it limits the instructor’s ability to effectively divide their attention and does not provide an optimal learning environment for either participant.
Both members and non-members are welcome to participate in semi-private lessons together. However, we ask that you contact the Aquatics Office prior to registration so that each swimmer can be charged the appropriate rate.
Absolutely! It’s never too late to learn how to swim!
For each 8 or 10-week group swim lesson session, one no questions asked makeup lesson is available, subject to availability. Makeup lessons must be completed within the same session as the missed lesson and are not guaranteed. Every additional makeup requires documentation (doctor’s notes, notes from school, plane tickets, etc.). All makeups must be done in the same session. We may allow missed classes with documentation to be used as credit for the following session.
Refunds are not provided for missed lessons. To schedule a makeup lesson, please contact us by phone at (408) 574-2405, come visit the Aquatics Office in person, or email us at cssj-aquatics@gotoplex.com.
We offer a private makeup lesson if we are given a 24+ hour notice or documentation (doctor’s notes, notes from school, plane tickets, etc.) subject to availability. Your swimmer may be paired with a different instructor for the makeup; there is no guarantee that they will be paired with their normal private instructor. This adjustment is made ensure that your swimmer receives the necessary attention and guidance they deserve. Our priority is always to support your swimmer’s growth and development in their aquatic skills.
Privates makeup do expire in 6 months. If a makeup class has not been schedule and it has been 6 months to the missed class date, the makeup class will no longer be available and no refund or credit will be given.
If your instructor is sick or absent, we will do our best to pair your swimmer with a different instructor for the same time as your lesson. If we cannot pair your student with another instructor, we will offer a make-up lesson.
If your instructor is out on vacation, the cost will be pro-rated at the time of booking.
Class cancellations are rare but do occur, usually when the pool water has to be sanitized.
Consistent class attendance is essential for natural and smooth learning. The more classes your swimmer attends, the better their progress. Enrollment and payment signify your commitment to the entire session. Refunds, credits, or substitutions for Group Lessons are not available.
Even if you are late, we encourage you to have your child join for the remaining class time. No refunds or credits are offered for missed classes.
Our classes are typically for 4 students to 1 instructor. At times, a 5th student may be in class for a make-up lesson.
Session cancellation requests must be submitted at least 48 hours before the first Monday of the session. Requests must be in writing via cssj-aquatics@gotoplex.com. A $25 service charge applies to all cancellations without documentations. Requesting a refund within 48 hours of the session’s start or after it has begun prevents another swimmer from signing up for that spot.
If you know you will be missing classes during the session, contact the Aquatics Office either by phone, email, or in person to inform them which days and they will be able to prorate those classes. This must be done prior to or during registration. We cannot adjust cost after processing payment.
You may watch your child’s lesson from the designated viewing area.
- No viewing from the pool deck is allowed.
- Parents and non-swimmers are not allowed on the pool deck.
- Children under 13 must be escorted by an adult to their lesson at the start of lesson time.
- Do not wait on the pool deck for your lesson to begin.
For the safety of our swimmers, we ask that walkways and the pool deck be kept clear of shoes, swim lesson viewers, toys and towels. We also ask that you refrain from taking pictures or videos of your children in lessons and in the locker room.
Swimmers are welcome to use the Family Locker room after their swimming lesson. Children under 12 are not allowed in the to the Men’s or Women’s locker room. For your convenience there is also a shower located on the pool deck.
Non-potty-trained swimmers are allowed in swim lessons! A Swimsuit is required over reusable swim diaper for all non-potty-trained swimmers. Regular diapers are not allowed in the water as they can expand and rip in the water.
Office Hours:
Monday-Friday: 11:00AM-7:30PM
Saturday: 10:00AM-2:30PM
Sunday: Closed
Family Swim Hours
Wednesdays 4pm-7:30pm
Saturdays 2pm – 7pm
Sundays 11am – 7pm
For member parents and children only. All ages welcome.
Family Swim is only permitted during designated Family Swim hours, which are posted at the pool and on our schedule.
Supervision
- No lifeguard on duty. A pool attendant may be present to assist and enforce rules.
- Parents must actively supervise children at all times.
- Parents must be in the water with children ages 6 and under.
- Children ages 7+ may swim while a parent watches from the viewing area.
- Children may only swim in the lesson pool during Family Swim.
- Children who have passed the 200 yard (8-length) swim test may swim laps in the lap pool.
Equipment & Floatation
- Kid-friendly kickboards may be available to borrow.
- Fitness equipment (water weights, noodles) and lesson equipment (toys, noodles, fins/flippers, balls) are not available for member children use. Fitness Equipment (water weights, noodles) may be available for adult member use only.
- Members may bring personal toys and equipment, except water guns, plastic water wings, inner tubes, and water polo balls.
- Only U.S. Coast Guard–approved flotation devices (puddle jumpers, life jackets) are allowed.
- Pool noodles may be used as toys but not as flotation devices, they must be brought in by the members and cannot borrow the swim lesson or aqua fit noodles to play.
Pool Rules
- No running, spitting, pushing, dunking, rough play, diving, or breath-holding contests.
- Do not lean or hang on lane lines.
- Children under 13 may not use the hot tub.
- No chairs at the edge of the lesson pool.
- No photos or videos in the pool area.
Health & Swimwear
- Do not enter the pool with open wounds, infections, or communicable illnesses.
- Infants and toddlers must wear a swim diaper with a swimsuit over it.
- Proper swimwear is required. Jeans, cotton clothing, undergarments, leotards, cutoffs, and thong suits are not permitted.
